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Instructor
Lessons
31

Ending In:
access
lifetime
content
16 Hours

Description

Are you ready to design an unstoppable customer experience plan for your business? Join CreativeLive instructor Joey Coleman to learn how to strategically turn a new customer into a lifelong fan. The first 100 days of your relationship with a customer are pivotal, and Joey will teach you how to maximize that time. You’ll learn customer service best practices that consistently exceed customer expectations. You’ll also learn how to track the lifecycles of your customers so that you can market to them more specifically. Joey will also outline how to apply these strategies not only to your new customers but to your existing customer base as well. Whether you’re just starting out as an entrepreneur or you’re a long-time business owner tired of one-time customers, this course will give you the tools you need to transform customers into powerful advocates for your brand.

  • Access 31 lectures & 16 hours of content 24/7
  • Build personas of your clients
  • Learn 6 points of communication
  • Maximize channel mix
  • Build relationships w/ clients in 100 days

Instructor

Joey Coleman is the Chief Experience Composer at Design Symphony - a customer experience branding firm that specializes in creating unique, attention-grabbing customer experiences. His clients include individual entrepreneurs, start-ups, small businesses, non-profits, government entities, and Fortune 500 companies. For over a decade he's worked with clients that include NASA, Network for Good, Hyatt Hotels, Zappos, the Save Darfur Coalition, and the World Bank - not to mention dozens of regional and local organizations around the world.

Joey is a recognized expert in customer experience design, an award-winning speaker at national and international conferences, and has taught business and creativity courses at both the college and graduate school level. Past appearances include presentations at the M.I.T. Sloan School of Management, Google, the Georgetown University School of Business, Stanford University, Zappos, YouTube, and numerous undergraduate, private corporation, and non-profit events.

Prior to founding Design Symphony, Joey held positions with the Corporate Executive Board (NASDAQ: EXBD), the White House (Office of Counsel to the President during the Clinton Administration), the United States Secret Service, and the Central Intelligence Agency. He holds degrees from the University of Notre Dame and the George Washington University Law School. An avid reader and experiencer of life, when not traveling the world (44 countries and counting) for speaking and consulting engagements, he enjoys time at home with his family in the mountains of Colorado.

Important Details

  • Length of time users can access this course: lifetime
  • Access options: web streaming, mobile streaming
  • Certification of completion not included
  • Redemption deadline: redeem your code within 30 days of purchase
  • Experience level required: all levels

Requirements

  • Internet required

Terms

  • Unredeemed licenses can be returned for store credit within 15 days of purchase. Once your license is redeemed, all sales are final.
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